Refund policy
📦 Accessome — Refund & Return Policy
At Accessome, we strive to ensure your complete satisfaction with every order. Here's everything you need to know about our refund and return process.
✅ When Can You Request a Refund?
You may be eligible for a refund in the following cases:
- Wrong Item Received — The product delivered is different from what you ordered.
- Damaged or Broken Item — The product arrived in a damaged or broken condition.
- Out of Stock Replacement — The required item is unavailable and cannot be exchanged.
- Refund Preferred Over Exchange — You prefer a refund instead of a replacement.
⚠️ Please Note: The final decision to issue a refund or exchange will be made by the Accessome team after carefully reviewing your case.
📋 How to Submit a Refund Request
- Contact our support team within 48 hours of receiving your order.
- Provide your order details and clearly describe the issue.
- Attach a video showing the fault or damage — this is mandatory. Verbal claims alone will not be accepted.
- Our team will review your case and get back to you promptly.
⏰ Important Deadlines
- Refund/exchange claims must be raised within 48 hours of delivery.
- Claims submitted after 48 hours will not be accepted.
❌ What Is Not Covered?
- Change of mind — If you simply no longer want the product, a refund is not guaranteed. Any costs in such cases will be assessed individually.
- Items without video proof of the damage or fault.
📞 Need Help?
If you have any questions or want to raise a complaint, please reach out to our customer support team and we'll be happy to assist you.
Thank you for shopping with Accessome! 🛍️